Warranty and Repair
The warranty and right to complain entitles you to complain about products with original defects. I.e. a defect that was already present upon delivery. We will help you to remedy the issue. We comply with consumer complaint rights in each respective country in which we sell our goods. In addition to your right to complain, we offer a warranty on all our tents. Hilleberg tents are guaranteed to be of the highest quality in terms of both material and stitching. Our warranty covers manufacturing and material-related faults. Any fault is likely to be discovered after a short period of use. In the case of warranty issues, proof of purchase must be provided in the form of a receipt. Our warranty does not apply to damage caused by accident, incorrect maintenance or negligence. Normal wear and tear and the impact of the sun’s UV radiation are also not covered by the warranty.
Service and Repairs
Our products are known for their high quality as well as their long life. Just like other things that are made to last, you should ensure you service and maintain your tent appropriately. Some parts may wear out over time and without maintenance it will be impossible for a tent to last for a long time. Offering our customers service and repairs of the highest quality is something we have always done and consider to be part of our ‘ethical responsibilities’.
We will remedy damage that occurs in ways not covered by the warranty as quickly as possible. We will endeavour to keep the costs of service and repairs as low and affordable as possible.
We are only able to accept cleaned products for complaints or repairs for reasons of hygiene and to protect our machinery. Uncleaned items will regrettably be returned without action.
Take the best possible care of your tent by following our advice and instructions which are found in the tent manual, the instructional video, our tent handbook and at hilleberg.com. Please do not hesitate to get in touch if you have any questions about repairs, maintenance or use - we will be happy to help!
Hilleberg the Tentmaker
Hilleberg the Tentmaker
Phone: +46 63 57 15 50
We will close our service dep during week 26- 31 for vacation. Send in your return at latest week 25 if you want us to handle the case before the vacation.
Customer service will be available as always during normal office hours. We kindly ask you to wait with sending us returns and service claims until week 32.
Addresses and Contact Details
In order to provide the best possible service to our customers, we work with a number of service partners around Europe. They assist us by providing repairs and carrying out other services on our behalf. We fully trust our service partners, who are listed here. All partners have taken our comprehensive Hilleberg training, and use only original parts and materials provided by us. We are convinced that they will provide you with excellent service and fulfil all your repair needs.
OUTDOOR SERVICE TEAMOUTDOOR SERVICE TEAM
A. STECHER & B. PRASSE GBR
AM DORFANGER 20
Phone: +49 (0) 30 / 992 720 86
TRANSA REPARATUR CENTER
SCOTTISH MOUNTAIN GEAR LIMITED
Phone: +47 91512503/67141400
ERIK ENGH SALMAKERVERKSTE